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Limited One Year Warranty:
Gates That Open, LLC • 3121 Hartseld Road • Tallahassee, Florida 32303 • www.gtoinc.com
Gates That Open, LLC, gate opener accessories are warranted by the manufacturer against defects in workmanship for a period of one
(1) year from the date of purchase, provided recommended installation procedures have been followed.
In the case of product failure due to defective material or manufacturer workmanship within the one (1) year warranty period, the
accessory will be repaired or replaced (at the manufacturer's option) at no charge to the customer, if returned freight prepaid to Gates
That Open, LLC 3121 Hartsfield Rd., Tallahassee, FL 32303.
IMPORTANT: Call (800) 543-1236 for a Return Goods Authorization (RGA) number before returning accessory to factory. Products
received at the factory without an RGA will not be accepted. Replacement or repaired parts are covered by this warranty for the re-
mainder of the one (1) year warranty period or six (6) months, whichever is greater. Gates That Open, LLC will pay the shipping costs
(equivalent to United Parcel Service ground rate) for items repaired under warranty.
The manufacturer will not be responsible for any charges or damages incurred in the removal of the defective parts for repair, or for the
reinstallation of those parts after repair. This warranty shall be considered void if damage to the product(s) was due to improper instal-
lation or use, connection to an improper power source, or if damage was caused by lightning, wind, fire, flood, insects, or other natural
agent.
After the one (1) year warranty period, Gates That Open, LLC or one of its authorized service centers will make any necessary repairs
for a nominal fee. Call GTO at (800) 543-1236 for more information. This warranty gives you specific legal rights, and you may also
have other rights which may vary from state to state. This warranty is in lieu of all other warranties, expressed or implied. NOTE:
Verification of the warranty period requires copies of receipts or other proof of purchase. Please retain those records.
IMPORTANT:
For the optimum service and safety, find the ideal obstruction
sensing setting for your gate opener. Depending on the weight of your gate, the ideal
setting will be just enough to move your gate without self-obstruction (stopping or re-
versing due to its own weight), yet sensitive enough to reverse and stop when it meets
with an obstruction such as a car. See the GTO Installation Manual for information on
obstruction settings.
NOTE: Be sure your gate moves freely on its hinges without binding or dragging.
Troubleshooting
If lock hangs up and does not latch properly try the following steps before contacting Technical Support:
- Reset closed position limit so gate is snug against stop plate
- Lubricate latch with silicone spray to help latch to operate freely
- Check alignment of lock by using the key to hold the latch open while operating the gate opener
If lock still does not operate properly contact the GTO Technical Suppport Department:
Hours: MON - FRI 8:00AM - 7:00PM (ET)
(800) 543-1236
(850) 575-4144
(45 pages)
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